Refund policy

Return & Exchange Policy

Lowcountry Littles greatly treasures its customers and wants you to be fully satisfied. We offer a 30-day return window for eligible products if your item arrives defective, damaged, or if you made an error during checkout and need an exchange.

Some terms and exclusions apply:

  • All return or exchange requests must be initiated within 30 days of product delivery.
  • Customers must follow the instructions outlined below for any return or exchange to be processed.
  • Once your request is received, our support team will provide return instructions via email.
  • Customers are responsible for return shipping costs. Lowcountry Littles does not provide prepaid return labels.
  • Once your returned product is received and inspected, a refund or exchange will be issued within 5–10 business days.
  • Due to hygiene and safety standards, products that have been used, washed, or altered are not eligible for return or exchange. Final eligibility is at the discretion of Lowcountry Littles.

Post-Purchase & Special Offer Items

Items purchased through post-purchase offers, one-click checkout add-ons, limited-time offers, or special promotional pricing are considered final sale and are not eligible for returns, refunds, or exchanges.

This includes any products added to an order after checkout has been completed. Please review all offer details carefully before confirming your purchase.

How to Request a Return or Exchange

  • Log into your customer account using the profile icon in the top-right corner of our website.
  • Navigate to the Orders page in your account dashboard.
  • Select the order and click “Request a Return.”
  • You may also reply directly to your order confirmation email for assistance.
  • Our customer service team may request additional information to complete your request.
  • If your order falls outside the return window, please contact support@lowcountrylittles.com for special consideration.

If approved, return instructions will be sent via email. Refunds typically appear within 10–15 business days depending on your bank or card issuer.

Little Gut Booster™ (Consumable Products)

Due to the consumable nature of Little Gut Booster™, all sales are considered final sale once shipped. This policy ensures product integrity, safety, and quality control for all customers.

Lowcountry Littles will replace or refund orders that arrive damaged or incorrect. To qualify:

Opened or used supplement containers are not eligible for return or refund unless an error or defect occurred on our end.

Subscription Policy (Loop Subscriptions)

Subscriptions for Little Gut Booster™ are managed through Loop Subscriptions and billed automatically.

  • Billing: Your payment method is charged at the start of each renewal cycle.
  • Cancellation: Subscriptions may be canceled at any time before the next billing date.
  • Refunds: Because consumable products are final sale once shipped, refunds are not provided for subscription renewals that have already processed.
  • Modifications: Delivery frequency, quantity, and shipping details may be updated through your subscription portal.

Satisfaction Guarantee

We stand behind the quality of every Lowcountry Littles product and will always do our best to make things right.

  • Email support with your order number and issue details.
  • Include photos when applicable.
  • Requests are reviewed on a case-by-case basis.
  • Exclusions include: lost or stolen items, damage from improper use, normal wear, and any items purchased through post-purchase or special promotional offers.

Damaged or Incorrect Deliveries

  • Claims must be reported within 48 hours of delivery.
  • Include photos of the package and affected items.
  • Verified issues will result in a replacement or refund.

We truly appreciate your understanding — these policies help us continue providing safe, high-quality products for families.