All items eligible for FREE shipping until June 1st!

FAQs

Have a question? We may already have an answer for you. Please look through our FAQs or Contact Us for more information.

What payment methods do you accept?

We accept all major credit cards, and various mobile payment services.

Do you ship internationally?

Yes, we offer international shipping. Additional charges and extended delivery times may apply. Please see our Shipping Policy for more details.

What is your return policy?

We proudly stand behind our products and want you to be thoroughly satisfied. If you
are not pleased with our product, you may choose to follow our return request instructions within 30 days from the date of delivery. Please visit our Return Policy for more information.

How can I change or cancel my order?

To change or cancel your order, please contact our customer service team immediately. As we aim to process orders quickly, changes or cancellations cannot be guaranteed once an order is processed. Contact us for more information

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery with photographic evidence so we can make it right.

How do I apply a promo code to my order?

You can apply a promo code to your order at checkout. Enter the code in the designated field, and the discount will be applied to your order total. To make sure you receive our latest promotional codes, follow us on Instagram and sign up for our newsletter.

Is my personal information secure when shopping on your site?

Yes, we use SSL encryption to ensure that your personal information is kept secure. For more information, please view our Privacy Policy.

Can I place an order over the phone?

Unfortunately, we're only taking orders through our online store

Do you accept local pickup?

Yes, if you wish to receive your product within 24-48 business hours, you may opt for local pickup at checkout. Your confirmation email will give further instructions.

Will you be launching more products in the future?

Yes, Lowcountry Littles’ product development team is working tirelessly to produce more inventive products that fit our brand. For needs near and dear to you that you’d like us to meet, you may make suggestions by emailing support@lowcountrylittles.com.

Are your Palmetto Pouches nontoxic?

Yes, our pouch is BPA Free, PVC Free, Phthalate Free, and Lead Free to name a few highlights. The Pouch meets the FDA’s CFR 21 Food Contact Materials requirements and meets the EU’s updated REACH guidelines.

Are your pouches safe to freeze and put in the dishwasher?

Yes, our Palmetto Pouches are tested and approved to be used in the dishwasher and freezer without impacting the performance of the pouch or allowing silicone materials to break down and transfer into food.

How can I get in touch with your customer service team?

Please contact our customer service team at support@lowcountrylittles.com or by calling as at 843-619-7952. You may also fill out a contact form on our Contact Us page.

How long will it take to receive my order?

Free standard shipping typically takes between 3-5 business days in the continental United States to deliver and 5-7 business days to deliver to AK and HI. Packaging and pick up typically take 24-48 business hours to turn around. In total, between 4-7 business days for continental U.S. customers and 6-9 business days for our customers in AK and HI. If you have not received your package within 14 business days of placing your order, please contact our customer service. See details on our Contact Us page on getting in touch.

What foods are recommended to be used in The Palmetto Pouch?

Any pureed baby food, smoothies, juices, breastmilk, applesauce, or yogurt pair nicely with The Palmetto Pouch. We recommend not making smoothies too thick for your child to suck into his or her mouth.

How do I fill The Palmetto Pouch?

LL recommends using the pour spout on a blender to pour smoothies and purees into the opening of the Pouch. Some blenders have pour spouts that may be too large for convenient use and we recommend using a funnel for easy cleanup. For yogurt and other foods with thick consistency, LL recommends using a small spoon or table knife to load contents into the Pouch.

How do I clean The Palmetto Pouch?

The Palmetto Pouch is dishwasher safe and has easy-clean silicone for an easier cleanup. We recommend high pressure warm water from your kitchen faucet combined with nontoxic soap as soon as your child is done with mealtime. If the remaining contents in your Pouch have dried out since your child completed mealtime, we recommend the same handwashing approach along with a small to medium sized bottle brush to get any remaining contents.

What ages can use the Palmetto Pouch?

Lowcountry Littles has developed The Palmetto Pouch for ages 4-5 months and up, and primarily when parents are comfortable feeding their children solids. Children and parents may continue to use the Pouches at all ages they wish to enjoy.

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Words from Our Happy Families

Absolutely love this baby food pouch! It's incredibly easy to clean and reuse, making feeding time a breeze.

Jessica G.

The Palmetto Pouch is a game changer for busy parents! Its leak-proof design and beautiful colors make feeding on the go a joy. Highly recommend!

Emily P.

My wife can't get enough of these! The Palmetto Pouch hits the grand slam of reusable, easy to clean, nontoxic, and durable. Well done!

Michael H.