Privacy policy

Privacy Policy

This Privacy Policy explains how Lowcountry Littles, Inc. collects, uses, and protects personal information when you visit or purchase from lowcountrylittles.com or any related online pages, mobile experiences, or services. We value transparency and are committed to protecting your privacy in accordance with applicable laws including the California Consumer Privacy Act (CCPA and CPRA), the General Data Protection Regulation (GDPR), and other relevant privacy regulations.

1. Information We Collect

We collect both personal and non-personal information in order to provide services, fulfill orders, and improve our operations.

  • Contact details such as name, email address, phone number, and billing or shipping address.
  • Account information such as login credentials, preferences, order history, and communication records.
  • Payment information processed securely through third-party payment providers. We do not store full credit-card numbers.
  • Automatically collected data including IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, and time spent on the site.
  • Cookies and similar technologies that support website functionality, analytics, personalization, and advertising.

2. How We Use Information

  • Process, fulfill, and ship orders or subscription deliveries.
  • Provide customer support and respond to inquiries.
  • Manage accounts, returns, exchanges, and warranty requests.
  • Send transactional notifications such as order confirmations, shipping updates, and subscription renewals.
  • Send marketing communications by email or SMS when permitted or requested.
  • Improve products, services, and overall website performance through analytics and feedback.
  • Prevent fraud, enforce our terms, and comply with legal obligations.

Under GDPR, personal data may be processed when necessary to perform a contract, when consent is provided, to meet legal obligations, or for legitimate interests such as website security and business improvement.

3. How We Share Information

We may share limited personal information with trusted third-party service providers that help operate our business. These may include partners that host the website, process payments, manage subscriptions, fulfill and ship orders, send communications, provide analytics, or assist with advertising and customer support. These partners are required to safeguard information and use it only to perform contracted services.

We may also disclose information when required by law, to prevent fraud, or to protect our rights, property, or the safety of customers. We do not sell personal information for monetary value and only share data for legitimate operational purposes.

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help websites function efficiently and improve user experience. We use essential cookies for core operations, functional cookies for remembering preferences, analytics cookies to measure performance, and advertising cookies to deliver relevant offers. You can manage or disable cookies through your browser settings, though doing so may limit some site functionality.

5. SMS and Text Messaging

By providing your phone number and opting in, you agree to receive recurring automated text messages regarding orders, product updates, or marketing offers. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to cancel or HELP for assistance. Carriers are not responsible for delayed or undelivered messages.

6. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, opt out of certain types of sharing, and request a copy of your data. To exercise these rights, email support@lowcountrylittles.com with the subject line Privacy Request. We will verify and respond to valid requests within legally required timeframes.

You can opt out of marketing emails by selecting the unsubscribe link in any message or stop text communications by replying STOP. Transactional notifications necessary to complete purchases may still be sent.

7. Children's Privacy

This website is directed to adults and parents. We do not knowingly collect personal information from children under 13 years of age or under the age of consent in applicable jurisdictions. If you believe a child has provided personal information, please contact us and we will delete it promptly.

8. Security and Data Retention

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. While no system is completely secure, we continuously update security measures to align with industry standards. Please keep your account credentials confidential and notify us immediately if you suspect unauthorized activity.

Personal data is retained only as long as necessary to fulfill the purposes described in this policy or to meet legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymized.

9. International Data Transfers

We may process and store personal data in countries other than where you reside. When required by law, we rely on appropriate safeguards such as contractual clauses to ensure that transferred data remains protected.

10. Third-Party Links

The site may contain links to external websites or social platforms. We are not responsible for their content, security, or privacy practices. Please review the privacy policies of those sites before submitting personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updated versions will be posted on this page with a revised date. Continued use of the site after updates constitutes acceptance of the changes.

Last Updated: October 20, 2023

12. Contact Information

For questions, privacy requests, or concerns, please contact our team at support@lowcountrylittles.com. We appreciate your trust and are committed to protecting your information and maintaining your confidence in our brand.